One Minute May Save a Life

UNIVERSITE’ EUROPEENNE – International Training Academy – announced the deployment of the European Project “A minute can save a life” (October 1, 2015 – September 30, 2017) – Erasmus KA2 Cooperation for innovation and sharing best practices.

Strategic partnerships for education/training for emergency service 112.

Click HERE to fill in the Questionnaire for dispatchers.


The project’s objectives are:

  • The development and implementation of innovative practices in 112 dispatching services.
  • Obtaining basic competences in field of emergency services and several transversal competences in IT, communication in a foreign language, and of team working.
  • The increase of 112 dispatching services’ efficiency.
  • The development of 112 dispatchers’ abilities to listen, intervene and analyze the conversation with the caller to identity false 112 calls.
  • The improvement of 112 dispatchers’ capacity to optimize the analysis of nature of the calls, for
    effectively directing and transmitting the emergency calls to the intervention team.
  • The improvement of inter-institutional cooperation of the involved actors: caller.
  • 112 dispatcher intervention team (physician, fireman; mountain rescuer).

The project proposed by partners is highly innovative, due to the fact that, as a consequence of its implementation, it shall result a training course containing eclectic and holistic specificities of approaching the psychological mechanisms of response to emergency situations and the strategies of communicating with the caller, and, especially, the identification of increased number of false calls.

The development of the training course shall be based on innovative learning methods – interactivity;
role play; case studies; aquarium technique; practice and case studies every 40 minutes of theoretical
studies; beneficiaries’ development of skills and habits regarding the impact of emergency situations;
beneficiaries’ development of emotional ability to understand cognitive, emotional and behavioral
processes; continuous assessment. Moreover, the intervention during the training course
development and its testing by experts that deal daily with emergency situations (e.g. SMURD
Foundation’s recue experts), by practical simulations, combining the experience of the two categories
of experts (trainers and rescuers), entails the creation and the implementation of a heterogeneous
and practical, objectives-oriented training course.

The training structure and the modules shall be prepared by combining the expertise and various
experiences and practices of certain experts in Europe, i.e. Romania, Italy, UK and Cyprus, who will
work together, will exchange good practices and will contribute to achieving and testing the training
course, but also the dissemination and transfer of results after completing the project.



Likewise, the project is innovative by its results:

  • A mini-guideline of good practices.
  • Psychological methods and support techniques for 112 dispatchers.
  • An e-learning platform destined to be used by the dispatchers involved in answering and managingthe 112 calls, which will ensure a continuous learning among partners, target group, and other players involved in the rescue process.

The platform will be a major source for developing the competences of 112 dispatchers, of study cases / learning materials, during the project implementation and subsequent to its completion, providing continuity and sustainability of the project.



Apart from the intellectual outputs (detailed in intellectual outputs section) resumed as:

  • Training course (resulting from the analyses, research studies, interim reports, case studies of each partner and common ones) – designated to ensure support for the dispatchers of 112;
  • Mini-guide of good practices “methods and technics for psychological support of dispatchers of 112”;
  • E-learning platform – will provide the target group, but also other stakeholder (para-physicians, physicians, firemen), with the possibility to benefit of the up-to-date training course, materials and to capture knowledge.

We expect other results, such as:

  • Improved competences and abilities of the 112 dispatchers in identifying false calls as a result of training course and exchange of good practices, transfer of knowledge between the partners and target group/ other stakeholders (ambulance, fire protection departments, emergency departments of hospitals, recue mountain departments);
  • Improved linguistic and IT skills of target groups and indirect beneficiaries;
  • Developing capacity of managing EU projects, and motivating the partners to realize other Erasmus+ projects;
  • Management strategy, plan and reports of the project;
  • Quality and evaluation reports concerning work progress and achievements;
  • Dissemination strategy, plan, reports and dissemination materials (e.g. newsletters, press release, articles in specialized publications, multiplier events).

The distribution of tasks and activities is based on each partner’s expertise as detailed in the project. Summarizing, the responsibilities between the partners are:

  • Ro-coordinating partner will ensure the development and testing the training course and creation of e-learning platform;
  • SUMRD (Ro partner), Italian, Cypriot and UK partners will ensure selection of the target group;
  • Italian partner will lead the development of mini-guide of good practices.

In particular, the Ro-coordinating partner will be responsible for the overall: project management (preparation, monitoring and quality management; risk management; evaluation; project’s follow-up; dissemination and projects sustainability). But, all partners will be involved in each of these phases/activities.

The communication between the partners will be ensured based on a communication plan agreed
by the partners, designated to ensure continuous, efficient and qualitative communication. The
partners will use specific communication methods/ instruments, as such:

  • Meetings through web conferences (using, skype/ messenger tools) once a month, during the entire period of the project;
  • Communicate via e-mail, telephone, facebook dedicated group, draw-box, whenever will be necessary.

Indirect participants who will benefit of the project’s activities are para-physicians, physicians, firemen, ambulance and emergency staff, in charge with second tier of the emergency rescue chain (having direct link with injured persons) that will use the e-learning platform and benefit from the training course, materials, case studies uploading on this platform; as well as participation to multiplier events. We estimate an approximate number of total 2000 indirect participants from all partners’ countries.

The direct beneficiaries of the project are 112 dispatchers selected by each partner either from the
central structure and regional dispatching services. We estimate a total number of 95 trained 112 dispatchers, divided as follows:

  • Romania – 38 dispatchers;
  • UK – 16 dispatchers;
  • Italy – 25 dispatcher;
  • Cyprus – 16 dispatchers.

Click HERE to fill in the Questionnaire for dispatchers.

Erasmus+ in partnership with Université Européenne LLP London